Privacy Policy

This Privacy Policy outlines the methods by which Alcan Cover (referred to as the "Site", "we", "us", or "our") gathers, utilizes, and shares your personal information when you visit or make a purchase from alcancover.com (the "Site"), use our services, or otherwise engage with us (collectively referred to as the "Services"). In this context, "you" and "your" refer to you as the Service user, whether you are a customer, a visitor to our website, or any other individual whose information we collect under this Privacy Policy.

We urge you to carefully review this Privacy Policy. By accessing and utilizing any part of the Services, you consent to the collection, use, and sharing of your information as outlined in this document. If you disagree with any part of this Privacy Policy, we advise against using or accessing the Services.

Updates to This Privacy Policy We reserve the right to amend this Privacy Policy periodically to accommodate changes in our procedures or for legal, operational, or regulatory reasons. We will publish the updated Privacy Policy on the Site, note the "Last updated" date, and comply with any other requirements as per applicable laws.

Collection and Use of Your Personal Information In the last 12 months, we have collected personal information about you from various sources to offer the Services, as detailed below. The type of information we collect and how we use it varies based on your interactions with us.

We may also use the information gathered for communication purposes, to fulfill the Services, adhere to legal requirements, enforce our terms of service, and protect the Services, our rights, and those of our users or others.

Types of Personal Information We Collect The personal information we collect about you depends on your interactions with our Site and Services. "Personal information" refers to data that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of personal information we collect.

Information You Provide Directly This includes:

• Basic contact information like your name, address, phone number, and email.
• Order details like your name, billing and shipping addresses, payment confirmation, and contact information.
• Account details including your username, password, and security questions.
• Shopping preferences including the items you view, add to your cart, or wish list.
• Customer support details you share with us during communications, such as queries or feedback.

You have the choice not to provide certain information, but this may limit your ability to use certain features of the Services.

Information Collected Through Cookies We automatically gather data about your interaction with the Services, known as "Usage Data", using cookies, pixels, and similar technologies. This includes details on how you access and use our Site and account, such as device information, browser specifics, network connection data, your IP address, and more.

Information from Third Parties We may also receive information about you from third parties, including:

• Support services for our Site and Services, like Shopify.
• Payment processors who manage your payment information to complete transactions, under our contract with you.

For more details on how we use your personal information:

• To provide and manage the Services, including processing payments, fulfilling orders, managing your account, arranging shipments, and facilitating returns and exchanges.
• For marketing and advertising, including sending promotional messages and tailoring advertisements to your interests.
• To ensure security and prevent fraud, and to provide customer support and improve our Services.

Cookies Our Site employs Cookies to enhance functionality, perform analytics, and customize services and advertisements. You can manage Cookies through your browser settings, but this may affect your user experience and access to certain Services.

Disclosure of Personal Information We may share your personal information with third parties under specific circumstances, as detailed in this policy, including with service providers, business partners like Shopify, and as required by law or in connection with business transactions.

Your Personal Information Rights Depending on your location, you may have rights regarding your personal information, such as access, deletion, correction, and more. You can manage your communication preferences and exercise your rights by contacting us as outlined in this policy.

We are committed to addressing your concerns and complaints regarding our data practices and encourage you to contact us with any issues.

International Users Your personal information may be processed outside your country of residence, including in the United States, by our staff, third-party service providers, and partners.

For more information or to exercise your privacy rights, please contact us at support@alcancover.com.

(Note: The specified address at the end of the original text has been omitted as per your request.)